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Refund policy

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Gin&Tonic as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1.  NEFT – 1 to 3 days post refund initiation
2.  Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, Gin&Tonic initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Gin&Tonic warehouse. In case of any refund discrepancies; Gin&Tonic may at its sole discretion, request you to share with us a screenshot of your bank statement.

Return policy


Gin&Tonic’s 7-day returns policy gives you an option to return or exchange items purchased on for any reason within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns and exchanges:

    1. Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. Or else our customer service can arrange reverse logistics for you.
    2. Reverse Logistics charges – For all returns and exchanges we bear the responsibility of picking up the order from the customer location, however return shipping charges are to be borne by the customer returning the product. Return shipping charges are equivalent to 10 percent off MRP for products which are above INR 5,000 and for products with MRP below 5,000, return shipping charges stand at INR 500.
    3. While returning any product, we request the customer to take picture and videos of the final packed product before handing over to our logistics partner and email or whatsapp the same to our customer service numbers.
    4. For any complaints regarding breakage, we need pictures of the broken product and complete product with packaging pictures in the first twenty four hours of the product being delivered, so as to confirm it defective or broken. 
    5. GoCo Gear Products are not eligible for return due to risk of cross contamination  and low value of the product.
    6. Items purchased as final sale cannot be returned, exchanged or repaired.

 Upon receiving the product at our returns desk, we will fully inspect the condition of the product. It should include original packaging, tags, labels, manuals etc. and not be damaged in any way. Upon successful inspection, your refund will be processed as soon as possible. 

To return a product to Gin&Tonic, please follow these steps:

You can return products purchased from Gin&Tonic within 7 days of receiving the product.
    1. Click on the ‘Return order’ under  “Orders History” section of Website/M-site.  Follow the screens that come up after tapping on the ‘Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode. Alternatively you can call or email our customer service numbers to initiate any returns.
    2. We offer pick-up facility in selected locations basis our courier serviceability.
    3. If reverse pick-up option is not available at your location you can self-ship the product to us.
    4. You can also call email us on [email protected] or drop a whatsapp message on +919873720603.
 Our Number one priority is to keep our customers happy and satisfied and for that we have a very flexible return policy. For any reason if you may not like the product, please return the product in its original packaging, working condition, all accessories, manuals etc. and we can process your refund. Return logistics charges in all refunds are to be borne by the customer.
If you still might have any doubts regarding this, feel free to contact us on [email protected] or +919873720603.