RETURNS & EXCHANGES

Gin&Tonic’s 7-day returns policy gives you an option to return or exchange items purchased on GinandTonic.co.in for any reason within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns and exchanges:

1. 1. Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. Or else our customer service can arrange reverse logistics for you.
   2. Reverse Logistics charges – For all returns and exchanges we bear the responsibility of picking up the order from the customer location, however return shipping charges are to be borne by the customer returning the product. Return shipping charges are equivalent to 10 percent off MRP for products which are above INR 5,000 and for products with MRP below 5,000, return shipping charges stand at INR 500.
   3. While returning any product, we request the customer to take picture and videos of the final packed product before handing over to our logistics partner and email or whatsapp the same to our customer service numbers.
   4. For any complaints regarding breakage, we need pictures of the broken product and complete product with packaging pictures in the first twenty four hours of the product being delivered, so as to confirm it defective or broken. 
   5. GoCo Gear Products are not eligible for return due to risk of cross contamination  and low value of the product.
   6. Items purchased as final sale cannot be returned, exchanged or repaired.

 Upon receiving the product at our returns desk, we will fully inspect the condition of the product. It should include original packaging, tags, labels, manuals etc. and not be damaged in any way. Upon successful inspection, your refund will be processed as soon as possible.